PMRC (Performance Management and Reporting Center) is an innovative refinery and petrochemical performance management system designed by Zeonet. A key element of this solution is that it focuses on proactive performance monitoring through standard activities grouped in monitoring plans that can be set up by the clients to meet their needs. PMRC connects performance information, such as yields, to targets and plans and allows the capturing of deviations as they occur while posting action items to remediate any identified issues. In order to achieve this, the application integrates the core data systems in a refinery or petrochemical plant to produce a comprehensive view of results. Core systems include but are not limited to: Reconciled Material Balances by Site, Linear Program Planning Model Results, Scheduling Package Results, Plant Historian Process Data, and Pricing.

Because of the integration of actual performance and plans, PMRC also delivers a linear program modeling validation capability also known as Backcast. The flexibility to create monitoring plans produces a foundational based KPI system that drives operations toward profitability in a collaborative workspace. It stores knowledge from across an organization and allows personnel to focus on the activities that truly matter for bottom line results by visualizing at a glance how operations are performing against a plan or a schedule. The solution itself is scalable and is created using industry standard web based products, so it can be easily deployed across an enterprise to any number of users. It comes with standard functionality, but can easily be adapted to fit any existing set of KPIs or work processes.


Monitoring, analysis, reporting and management of improvements typically suffer because they are:

– Dependent on individual experience instead of collective knowledge

– Time intensive and incomplete when it comes to data access and views

– Disconnected and confusing as to prioritizing action items and improvement projects

Consequences to monitoring gaps can include plans and schedules based on the wrong premise, non-optimum process unit operations, and wrong action priorities.

  • Organizing and standardizing monitoring activities so that collective experience can be available.
  • Accessing and displaying data directly from the source systems and transforming this into actionable information.
  • Providing passive notification mechanisms so that information can move from one person to another based on various triggers, and allowing users to enter comments / analysis results in a variety of ways (notes, attached documents, other displays).
  • Keeping track of logs and actions for further use and estimating the impact of situations if no actions are taken. Make this impact very visible at the right level.
  • Allowing users to create and manage activities with a variety of configurable parameters: variables, limits, reasons for monitoring, source of data, etc.




Used to create, update and delete detailed monitoring plans and activities associated with units or products.



Presents large amounts of data intuitively, highlighting problems or opportunities for improvement.



CLN offers an area to log notes and action items to provide transparency to users and highlight areas of concern.



The core data-gathering module, which matches actual operational data with plans and schedules.



The basic infrastructure to facilitate data flow between systems, providing a portal environment with utilities such as:

Unit of measure conversion

Data mapping & transformation

Object model


Monitoring Activities

A primary function of PMRC is tracking recurring activities performed on a daily, weekly and monthly basis. Within the Activities & Plan Management Module, the user creates monitoring plans which track recurring activities related to either hardware components or commercial activities. The focus of these activities is monitoring process units, crude/products and economic parameters associated to them (yield accounting, margins, prices, costs, etc.). Each activity is configured with parameters such as owner (role), request frequency, monitoring purpose, limits, tolerances, and impact of going over/under limits. Activities configuration information links to the information needed to monitor, including:

Key performance indicators (KPIs). KPIs can contain single or multiple variables (ex: reactor temperature profile). They can also be complex processes or studies (ex: backcast result or catalyst activity).

The target(s) data source (ex: operating plan, engineering target, fixed asset constraint).


PMRC hierarchies are master lists of building blocks which can each be configured and used to create monitoring plans. When an item in the hierarchy is selected, all activities associated with the component are displayed. Hierarchies allow users to navigate through hardware components, commercial activities, parameters and targets for activities and components. At a given node of a configured hierarchy, users can:

Hover over to show tool-tips about the node

Click on the node to show information associated to it in the right hand side of the display, i.e., activities, parameters, targets, etc.

Double-click on the node to show actions associated to it.

A user role will be assigned to control the access to the display used to configure hierarchies. Any user assigned to this role will be allowed to execute the PMRC tasks assigned to them.


A monitoring plan is a custom hierarchy of activities for a specific unit, process, or commercial function. Plans are created in the APM module using configured components and activities from the master hierarchy on the left panel. Each preset in the hierarchy represents a monitoring activity or set of activities for process units or commercial functions. The user determines what activities must be performed in the plan and arranges them in a custom hierarchy. When an activity is added to a plan, the associated parameters and targets are included, and can be configured individually.


Our developers consists of some of the best and most experienced professionals in the industry. We have built PMRC from the ground-up to integrate processes, data and systems effectively and sustainably.